Job Description

• Attend to and register patients in professional and timely manner.
• Ensure patient’s updated personal information is captured in the registration system promptly and accurately.
• Update patient by providing with accurate and pertinent information within the department scope of defined policy procedures and standards of Wellness Centre
• Ensure patient’s insurance benefits or Guarantee Letter (GL) benefits meets the standards of the Centre by checking the data providers in the system.
• Ascertain and acknowledge patient’s mode of payment i.e company guarantee letter or self-paying.
• Attend to patients’ enquiries and explain the content of the screening package.
• Make telephone reminder calls to patients to remind them of their appointment one day before the appointment date.
• Actively promote and upsell department services to customers.