Job Description

• Lead the teams in the Centre of Excellence (Hub) in managing remittance, payment screening, payment investigation & SWIFT Operations.
• Oversee the team's daily operations to ensure efficiency and alignment with all established goals.
• Maintain a high standard of operations control and compliance to protect Bank’s and Customer’s interests.
• Represent the teams in meetings with management, business partners, auditors as appropriate.
• Ensure escalations are raised to the management levels on a timely basis.
• Mainly responsible for performing payment screening, transactions activity checks and other reviews according to Anti-Money Laundering, Countering the Financing of Terrorism (AML/CFT) requirements
• Analyse and investigate assessments that are generated using standard policies, procedures, and tools, aimed at meeting internal and regulatory requirements.
• Ensure reviews and dispositions are adequately documented.
• Apply or adapt knowledge of any imposed sanctions or other laws/regulations to the task at hand.
• Acts as a facilitator and collaborate with all Business Units across on AML matters, including working closely with various Risk Business Partners
• Maintain an audit-ready state by meeting AML/CFT standards and stipulated procedures.
• Liaise with Business Units/Branches/ Regulatory Compliance department for advice and other business units/departments for information where required
• Mainly responsible for payment investigation requested by customers or financial institutions, covering areas such as non-receipt of funds, amendment and cancellation of payments, exception handlings.
• Serve as the first point of contact for all queries from both internal and external clients, ensuring investigations are monitored and resolved timely.
• Process and perform verification for investigation cases with high accuracy and with minimal supervision.
• Achieve and continuously improve service level agreements.
• Ensure quick actions/resolutions in managing both internal and external customers’ queries, feedback, and complaints.
• Review and handling of SWIFT messages, perform reconciliation, conduct post screening assessment for SWIFT messages
• Update and prepare data / volume for analysis.